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Yup FAQs

What should I do if recharge is not done?

Wait for 5 minutes after the payment is successfully done. If your device is still not recharged then go to our support system and register a complaint. We will respond to it as soon as possible.

Does the recharge happen immediately?

Yes. You get your recharge immediately. As soon as payment is made, you will be taken to an appropriate page based on transaction status, you will also get a confirmation mail from and a recharge message from your service provider after a successful recharge. Generally it takes less than 10 seconds for the transaction to complete.

Can I recharge for my friends, family and co-workers?

Absolutely. You can recharge for anyone you know using the same account. You just need to know the device number and service to make a successful recharge.

Is it safe to recharge online?

Absolutely. Atom is our payment gateway partner and the same system is used by most Indian e-commerce portals. All the transactions are executed securely and no critical information regarding your payment is ever accessible by any employee or third party.

How can I make the payment?

There are four modes of flexi-payments
• Debit/ATM card
• Internet Banking facility
• Credit Card
• YupWallet

Contact details entered on payment gateway page

By default we will fill your registered email id and mobile number on payment gateway page. If that is incorrect please enter your correct Mobile number and email on the payment gateway details section as this is the number email on which Refund details are sent by the Payment gateway in case a refund is done.

What is YupWallet?

We call it innovative. If for some reason, your recharge is unsuccessful but payment is done, we make a refund to your YupWallet account. Your money is absolutely safe, secure and available to you for future transactions on only. What's more, you can also topup your YupWallet by depositing cash in your YupWallet account anytime to facilitate faster and easier recharging by clicking here.

How does money appear in my YupWallet?

In case of an unsuccessful recharge where your payment has already gone through or you have deposited cash in your YupWallet account the amount will be shown as notification on your account tab. Service charges are non refundable and you will get a refund of recharge amount only.

What can I use my YupWallet for?

You can use it anytime for any transaction (Mobile / DTH / Data Card / Bill Payment) on

How is YupWallet a better payment option compared to Debit, Credit, Net banking?

It is, and we'll tell you why. YupWallet Credits save your time! You don't have to enter your card or banking details, remember all those passwords. Just utilize what you've already spent. That's not all, it's 100% secure too.

Do YupWallet Credits expire?

No, Your YupWallet credits are safe and secure with us and you can utilize them whenever you want.

How long does it take for my money to reflect in YupWallet credits?

Your money against an unsuccessful recharge will usually reflect in your YupWallet account within 24 to 48 hours. However, any deposit made to your YupWallet account will be reflected instantly.

What if unsuccessful recharge amount is not credited to my YupWallet?

We usually credit amount against unsuccessful recharges within 24 to 48 hours. However, if you have not received them yet you can contact our support team.

Can I add cash to my YupWallet?

Yes, this is highly advisable to top-up your YupWallet, just click here, add the desired amount, and proceed like you would for any other transaction. It's as simple as that!

How to take refund of failed recharges in my bank?

To get the refund of failed recharges in your Bank account you are required to forward the request to within 24 hrs of payment. Mention your transaction ID, Payment ID, Date of Payment and Amount Paid. Service charges are non refundable and you will get a refund of recharge amount only.